Everything here is made by hand, one piece at a time, and I want you to be happy with what arrives. If something isn't right, please get in touch and we'll sort it out.
You have the right to cancel your order within 14 days of receiving your item, without giving any reason.
To cancel, email me at vicky@ecoweave.co.uk within 14 days of receiving your item, telling me your order details and that you wish to cancel. You can use the cancellation form at the bottom of this page, but any clear statement is fine.
Once you've told me you want to cancel, you have a further 14 days to send the item back to me.
Once I receive the returned item, I will refund you within 14 days. Refunds are made to the original payment method.
If you send me proof of postage before the item reaches me, the 14 days runs from the date you give me that proof. This is a requirement of the Consumer Contracts Regulations 2013. Proof of postage means a dated receipt from Royal Mail or a courier showing the item was sent to my return address. A message saying it has been posted is not enough on its own.
Your refund will include the item price and the standard postage you paid on the original order. If you chose a faster or more expensive delivery option, I'll refund the cost of my standard service rather than the upgrade.
Please also note:
Ordering a colour or theme of your own doesn't cost you your right to change your mind. If you asked for something a bit different and it turns out not to be right for you, get in touch and I'll treat it the same as any other return.
The only exception is work that's personalised to you and couldn't be offered to anyone else, such as a name or initials worked into the design. The Consumer Contracts Regulations 2013 don't give a cancellation right on pieces like that, and I have no way of passing them on to another customer. It's a rare situation, but please be sure before you order something personalised in this way.
If you're ever unsure which applies, just ask before you order.
If your item arrives faulty, damaged or not as described, please contact me as soon as you can, with photos if you're able. You're entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and I'll cover return postage. This doesn't affect your other statutory rights.
Small variations in pattern and colour placement are part of how these pieces are made and aren't a fault, but if something looks wrong to you, tell me and we'll talk it through.
Please email vicky@ecoweave.co.uk with your order number and the reason for the return before sending anything back, so I can confirm the best address and method.
You don't have to use this form, but you're welcome to. Copy it into an email to vicky@ecoweave.co.uk.
To Victoria Vivian, Ecoweave, vicky@ecoweave.co.uk:
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on:
Name:
Address:
Date:
Last updated: 15 August 2026